Primary Care's #1 chatbot, Surgery Assist™ (formerly EDATT), helps NHS organisations balance healthcare demand through patient empowerment and digital enablement.
NHS Digital
Approved Supplier
Crown Commercial Service
Supplier
Cyber Essentials
Accreditation
GDPR Compliant
NHS Digital DSP Toolkit
(J8B1T)
Empower patients with SMART navigation. Allow your digital support assistant to capture, redirect and solve complex patient queries reducing your workload by 30%.
Add a friendly face to your digital support assistant to aid patient engagement and increase adoption.
Meet Kaprice, Sully, Mali and friends...
Personable, memorable, helpful.
Who will be your digital assistant?
Built to integrate with all telephony systems, website suppliers, online consultation and self-booking platforms.
Your locally trained digital support assistant can understand and handle complex admin queries.
Automate community and ARRS signposting to reduce demand coming into General Practice.
Bespoke pathways giving patients the support they need to get online and access health and care services.
A trusted digital partner of GP surgeries, PCNs, ICBs and the NHS since 2009.
100% of Surgery Assist™ customers would recommend the digital assistant to other GP surgeries.
Halve telephone queue times by introducing automated signposting and support for patients to adopt and utilise self-service tools.
Increase uptake and usage of the NHS App. Reduce DNAs, increase digital cancellations, online prescription orders and access to medical records with personalised support for patients.
Launched in 2023, Surgery Assist™ (formerly EDATT) is live and supporting patients across the whole of the UK.
Improve patient access and experience whilst reducing health inequalities with natural language processing and dynamic translation.
Offer automated patient support in 60+ languages leveraging NLP and language detection with Microsoft AI integration.
Track and evidence access improvement with this first-of-its-kind access dashboard powered by X-On Health with expert insights.
Receive exciting product news and NHS Primary Care updates from the team behind Surgery Assist™.
